Tenants can now report ROUTINE REPAIRS, click here. This will go directly to our Team who will respond accordingly.
If the repair is an EMERGENCY please contact 01376 553221 and follow the message on our voice mail as advised. We will aim to respond ASAP.
As a tenant, you are also responsible for some repairs and these are detailed below.
You are expected to pay for the repairs in your home caused by damage, misuse or neglect – Some examples are listed below.
Tenants are responsible for treating damp and mould if the dampness is caused by condensation. Condensation is caused by a build-up of moisture in the air and can happen if you don't open the windows often enough, don't heat the property thoroughly, dry clothes indoors or allowing steam to build up while showering or cooking. This video, from the National Landlord's Association, explains what can cause condensation and how you can avoid mould and dampness building up from condensation.